Frequently Asked Questions

The Umrah visa typically takes 5–10 working days to process once all required documents have been submitted correctly. During peak seasons such as Ramadan or school holidays, processing may take slightly longer. We recommend submitting all documents at least 4 weeks before your intended departure date.

The meningitis (ACYW135) vaccine is mandatory for all pilgrims. A valid vaccination certificate must be submitted with your visa application. Depending on current Saudi health regulations, COVID-19 vaccination status may also be required. We advise all pilgrims to check the latest health requirements with our office before traveling.

Umrah visas are typically issued for the duration of your package only. Extensions within Saudi Arabia are subject to Saudi immigration rules and are not guaranteed. If you wish to stay longer, you must discuss this with our team prior to departure so we can arrange the appropriate visa type. Overstaying your visa can result in fines and travel bans.

In the rare event of a visa rejection, we will notify you immediately and advise on the possible reasons. We will assist in reapplying if the issue can be corrected with additional documents. Visa fees paid to the Saudi authorities are non-refundable; however, our service charge may be partially or fully refunded depending on the circumstances. Please refer to our terms and conditions for full details.

Yes, we offer flexible payment plans for eligible customers. A minimum deposit of 30–50% of the package price is required at the time of booking. The remaining balance must be settled at least 14 days before departure. Installment terms vary by package and season — please speak with our team for details specific to your chosen package.

Cancellations made 30+ days before departure are eligible for a partial refund minus processing fees. Cancellations within 14–29 days forfeit 50% of the total package cost. Cancellations within 14 days of departure are non-refundable. Certain costs such as visa fees, airline tickets, and hotel pre-payments are non-refundable regardless of cancellation timing. Please review our full Terms & Conditions for details.

Package prices listed on our website are starting prices and subject to change based on travel dates, flight availability, hotel rates, and currency fluctuations. The final confirmed price will be provided to you in a written quotation before you make any payment. We strive to maintain price transparency and will always notify you of any changes before booking confirmation.

Package prices are quoted in Sri Lankan Rupees and include all included services. Spending money for personal expenses in Saudi Arabia (shopping, extra meals, personal items) is your own responsibility. We recommend carrying some Saudi Riyals or using a travel card. Currency exchange is available at the Colombo airport and at major banks.

Yes, all our packages include private air-conditioned coach transport between Makkah and Madinah, as well as transfers between airports, hotels, and the Haramain (Grand Mosques). Our experienced Sri Lankan guides accompany all groups to ensure a comfortable and hassle-free experience throughout.

Umrah can be performed throughout the year except during the Hajj season (8–13th Dhul Hijjah). The cooler months (November to February) are generally most comfortable due to lower temperatures. Ramadan is a highly blessed time but also the busiest and most expensive. We offer packages across all seasons — our team can advise on the best timing based on your budget and preferences.

Meal inclusions vary by package. Economy packages typically include breakfast only. Standard and Premium packages may include breakfast and dinner. Some packages include all meals. Full meal plan details are specified in each package description. There are also many Sri Lankan and South Asian restaurants near both Harams, so pilgrims have additional options for familiar food.

Yes! All our packages include an experienced Sri Lankan Muslim guide who will accompany your group throughout the journey. Our guides are knowledgeable about the religious significance of all sites, speak Sinhala, Tamil, and English, and are dedicated to making your pilgrimage spiritually fulfilling and logistically smooth.

Yes, we offer tailor-made Umrah packages. You can customize the travel dates, duration, hotel choice, and specific services. Custom packages are priced individually based on your requirements. Please WhatsApp or call us to discuss your preferences and we'll put together a personalized quote for you.

Hajj 2026 registrations are handled in coordination with the Sri Lanka Hajj Mission. Eligibility and selection are governed by the government quota system. We strongly recommend contacting us early in the year to understand requirements, registration processes, and to secure your place. Please call or WhatsApp us for the latest Hajj 2026 availability and pricing.

Yes, we welcome pilgrims of all ages. For elderly or mobility-limited travelers, we recommend our Premium package for closest hotel proximity to the Haram and availability of wheelchair-accessible transport. For children, we offer family package options with connecting rooms and child-friendly services. Please inform us of any special requirements at the time of booking.

The Ramadan Umrah package is specially designed for those wishing to perform Umrah during the holy month of Ramadan, which is considered the most spiritually rewarding time. It is more expensive due to significantly higher demand for flights and hotels during Ramadan. Our Ramadan package includes 21 days, covering the last 10 days of Ramadan and Eid-ul-Fitr if desired. Early booking is essential as spots fill up quickly.